You’ve got a tough conversation coming up. Maybe you’re giving a negative performance review, or maybe you need to deal with a personality clash that’s upsetting the whole office.
You know you need to think through this conversation beforehand, but inadequate attention is not the problem. You can’t stop thinking about this conversation. The problem is that the way you’re thinking may not be helpful.
Before saying these four dreaded words to a colleague: “We need to talk,” here’s how to make a tough confrontation go smoothly.