Want to leave your number one business rival lying in a crumpled pile of rubble? Then put down your Android for a minute so you can size up exactly who that opponent is.
The assassin most likely to destroy your business isn’t the guy down the street. It’s not a brilliant 19-year-old coder lying in wait in a ranch house in Palo Alto.
It’s a ‘bot that does what you do—even better.
If robots can be encoded with artificial, emotional intelligence and it is greater than what you and your team have to offer to guests, you will be out of work. And emotional intelligence in robots is closer than you’d think.
Train yourself and your people with the latest research on the uses of emotional intelligence. And look for talent that is strong in this area.