Leadership Is Swell, But Your Receptionist Makes Or Breaks Your Business

Why does company after company – including companies that I encounter as a customer experience consultant – treat reception as an entry-level, stepping-stone position?

This approach, which I see all the time in companies who hire me as a customer experience consultant, is an inevitable, slow-motion business catastrophe. Because, whatever you call it, ‘‘First and Last Impression Creator’’ is among the most important positions in your enterprise.

Source: www.forbes.com

A clueless receptionist today, a bankrupt business tomorrow

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