Reflecting on Work Improves Job Performance

Many of us are familiar with the gentle punishment known as “time-out,” in which misbehaving children must sit quietly for a few minutes, calm down, and reflect on their actions.

New research suggests that grown-ups ought to take routine time-outs of their own, not as a punishment, but in order to improve their job performance.

The researchers studied several groups of employees in their initial weeks of training for a particular customer account. As with the previous experiments, each group was assigned to one of three conditions: control, reflection, and sharing. Each group went through the same technical training, with a couple of key differences.

Vicki Kossoff @ The Learning Factor‘s insight:

Our work shows that if we’d take some time out for reflection, we might be better off

See on hbswk.hbs.edu

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