William Shakespeare once asked, “What’s in a name?” We all love it when people use our names. It makes us feel special.
Did you ever watch the television show Cheers? The theme song goes:
“Where everybody knows your name, and they’re always glad you came… You wanna be where everybody knows your name.”
There are two great communication keys mentioned in this song:
- We want to go where people are glad we came
- We want to be where everyone knows our name
Whether you are in management, sales, customer service or just calling a restaurant to get the best table, start realising the power of a name.
See on learningfactor.com.au