1. Warm up your face. Have you ever been in a meeting with someone who avoids eye contact? It’s unnerving, right? How about someone whose face is in a frown even when in a resting position? Try looking directly at the person you’re speaking to, and try smiling. Even when delivering tough news, watch your facial expressions.
2. Put on a different pair of shoes. Step out of your shoes and step into the shoes of the person you’re speaking with. Here’s the hard part: Do this even if you disagree with the person. Empathy is not about being right or wrong. It’s about understanding where the person is coming from and relating.
Great leaders know how to connect with people, even if they’re not naturally outgoing. Personal warmth can be cultivated. Here’s how.
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